Money back guarantee for lapses in service and product quality.
Failing to receive at the airport
• Not providing transport as per the request and the standards.
• Not providing hotels as per the promised quality and standards.
• If the accommodation is not provided of the basis of booking.
• Not fulfilling to cover the full iternary as per the agreement (This does not apply in case of a iternary deviation due to a natural disaster or a riot or any other civil commotion).
• Compensation will strictly be confined to genuine claims and assessment of the genuinely of the claim would be done by a team of senior managers that includes Finance Manager, Chief Manager Tours Department and the respective tour Operation Manager.
• Quantum of the compensation paid is directly link to the level of lapses on the part of VERAV Travel & Tours (Pvt) Ltd.
• VERAV Travel & Tours reserves the full rights to the decision of claims.
